Privacy Policy

Last updated: 13 September 2026

BN PAT Testing (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, www.bnpattesting.com, contact us, request a quotation, or use our PAT testing services.

1. Who We Are

BN PAT Testing is the organisation responsible for your personal data.

BN PAT Testing
4 Ashgate
Sutton-in-Ashfield
Nottinghamshire
NG17 2GB

Telephone: 01623 325175
Email: info@bnpattesting.com
Website: www.bnpattesting.com

If you have any questions about how we handle your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name
Your business or company name
Your email address
Your telephone number
Your postal or business address
Details about your PAT testing requirements
Information you provide when requesting a quotation
Information contained in emails, messages or other correspondence
Information relating to services we provide to you
Website usage information, such as IP address, browser type and device information
Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Collect Your Information

We may collect personal information when you:

Contact us by telephone or email
Complete a contact or enquiry form on our website
Request a quotation
Arrange PAT testing services
Purchase or use our services
Communicate with us regarding an existing or potential service
Visit or use our website

Some information may also be collected automatically when you visit our website, including technical information about your device and how you interact with our website.

4. How We Use Your Personal Information

We may use your personal information to:

Respond to enquiries
Provide quotations
Arrange and carry out PAT testing services
Contact you regarding appointments
Communicate with you about our services
Manage our relationship with customers
Send invoices and maintain appropriate business records
Process payments where applicable
Improve our website and services
Maintain website and information security
Prevent fraud or misuse
Comply with legal and regulatory obligations
Deal with complaints, disputes or legal matters
Send information about our services where we have a lawful basis to do so

We will only use your personal information where we have a lawful basis for doing so.

5. Lawful Basis for Processing

We may process your personal data under one or more of the following lawful bases:

Contract

We may need to process your information to provide services you have requested, arrange appointments, provide quotations, or take steps before entering into a contract with you.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.

This may include managing customer relationships, improving our services, maintaining business records and protecting our business.

Legal Obligation

We may process personal information where necessary to comply with legal, accounting, tax, regulatory or other legal requirements.

Consent

Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time.

6. Marketing

We may contact existing customers or potential customers about our services where we have a lawful basis to do so.

Where consent is required, we will ask for your consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us at:

info@bnpattesting.com

We will not sell or rent your personal information to third parties.

7. Sharing Your Information

We may share personal information with trusted organisations where this is necessary to operate our business or provide our services.

These may include:

Website hosting providers
Email and communication providers
IT and software providers
Payment providers
Accountants and professional advisers
Website analytics providers
Government, regulatory or law-enforcement authorities where legally required

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data protection and security arrangements are in place.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website.

We may use cookies to:

Ensure our website operates correctly
Remember preferences
Understand how visitors use our website
Improve website performance
Analyse website traffic
Support marketing activities where applicable

Some cookies may be essential for the website to function, while others may require your consent.

You can control or disable cookies through your browser settings. If our website uses a cookie consent system, you can also manage your preferences through that system.

9. How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on:

Whether you are an existing customer
The nature of our relationship with you
Legal, accounting or regulatory requirements
Whether the information may be required to resolve a dispute or legal claim
Our legitimate business requirements

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Destruction
Misuse
Unauthorised disclosure
Unauthorised alteration

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under applicable UK data protection law, including the right to:

Ask for access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of certain personal information to another organisation where applicable
Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact:

Email: info@bnpattesting.com
Telephone: 01623 325175
Address: 4 Ashgate, Sutton-in-Ashfield, Nottinghamshire, NG17 2GB

12. Third-Party Websites

Our website may contain links to other websites operated by third parties.

We are not responsible for the privacy practices, content or security of those websites. We recommend that you read the privacy policy of any third-party website you visit.

13. Children's Information

Our services and website are primarily intended for businesses and members of the general public.

We do not knowingly collect personal information from children for marketing purposes.

14. International Transfers

Some of the third-party service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, how we process personal information, or applicable legal requirements.

The latest version will be published on our website and will include the date it was last updated.

16. Contact Us

If you have any questions about this Privacy Policy or how BN PAT Testing handles your personal information, please contact us:

BN PAT Testing
4 Ashgate
Sutton-in-Ashfield
Nottinghamshire
NG17 2GB

Telephone: 01623 325175
Email: info@bnpattesting.com
Website: www.bnpattesting.com

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to investigate and resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/
Telephone: 0303 123 1113

Further information about your data protection rights is available from the ICO.